FAQ

To know everything about Club Tina, it's here!

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CLUB TINA

**What is Club Tina?

At Club Tina, we are convinced that one of the keys to a company's success is the unique feeling of belonging that unites and motivates teams.

In our opinion, this feeling must be built around strong, healthy values that are common to all employees.

This is why we offer you textile tools (clothing and customizable accessories) designed and produced with respect for people and the planet.

Our different offers give you the possibility to use already existing resources (offers Second hand and Unsold) or to produce, but in a local way and to order (offers Local and Custom made), in order to limit to the maximum the social and environmental impact of the textile production.

Club Tina is also three co-founders, Marie, Astrid and Marie, who, after launching an ethical and responsible fashion marketplace for individuals, are embarking on a new adventure!

**What are Club Tina's commitments?

At Club Tina, our different offers propose to use already existing resources or to produce, but in a local way and to order in order to limit to the maximum the social and environmental impact of the textile production. We are mainly committed to the environmental and social pillars:

  • When we produce, it is always 100% in Portugal and 100% to order, no stock

  • We also offer second hand clothes and unsold items from major textile brands to limit our environmental impact

  • Our workshops are on a humane scale, they work in the respect of each man and each woman contributing to the production process

  • We work a lot on the notion of corporate culture through our different blog articles

  • We transmit our CSR knowledge through articles and white papers

**Which companies do you work with? Who are your clients?

At Club Tina, we work with all companies that want to unite and equip their teams around a unique sense of belonging while taking care of our planet!

We have a wide range of clients, from small businesses to large corporations, in the consulting, catering, events and even... CBD sectors ;)

For example, we have equipped Andy Family, which is already very committed to the environment since it is a marketplace for second-hand toys and board games!

**Can I order on Club Tina if I am an individual?

It is possible to order on Club Tina if you are an individual, as well as a company, you just have to go on the pages of the different offers that you can find here :

Second hand offer : *link

Offer Unsold : *link

Local offer : *link

Customized offer : *link

Warning: be careful with the minimum quantities! I advise you to look at the second hand or unsold offer, for the 100% Portugal we produce from 50 pieces :)

**How to find the offer that corresponds to my needs ?

Don't panic! There is always an offer that fits your needs:

Second hand offer : Second hand textiles & heterogeneity of colors and patterns

Unsold Offer : Textiles never worn & homogeneity of colors and patterns

Local Offer : Products from our catalog & local production & ecological fabrics

Custom offer : 100% custom made pieces & local production & ecological fabrics

For more information, please visit the pages of the different offers:

Vintage offer : *link

Unsold offer : *link

Local offer : *link

Customized offer : *link

**What sizes can be found at Club Tina?

At Club Tina, we can find all sizes. Once you have sent us your request for a quote or contact, we will contact you to validate this step :)

N.B.: Depending on the stocks at the moment, we may run out of certain sizes on some pieces in the second hand offer.

**What kind of products can be found on Club Tina?

You can find everything on Club Tina, especially with our "Custom-made" offer, you can create the piece of your choice from A to Z with our team.

For more information, please visit the pages of the different offers:

Vintage offer : *link

Unsold offer : *link

Local offer : *link

Customized offer : *link

We regularly add new products according to our findings 🙂

If you don't find the product you are looking for, don't hesitate to contact us on the chat or by phone, we can unearth some nuggets for you!

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LOCAL

**Where are our textiles made?

100% of our textiles are made in Europe, specifically in Northern Portugal.

**What personalization techniques do you offer?

Club Tina offers several techniques, you can choose between :

  • Embroidery
    • Tatami embroidery
    • Satin embroidery
  • Printing
    • Digital transfer
    • Silk-screen printing

When you make a customization request on the site, we only ask you to choose between embroidery or printing. Once you have sent your request for a quote or contact, we will call you back to confirm the precise technique. Each logo is different, we are here to advise you and have the technique most suitable for your visual and your style 🙂

**Where are the textiles personalized ?

For the "Local" offer, the textiles are embroidered during their design in our workshops in Portugal.

**What is the price of the 100% Portugal products?

Depending on the model and the number of pieces, the price of your order may vary. To know the value, we automatically calculate the estimate via order page when you place your order.

**Can I customize only 1 piece? What is the minimum order?

For the "Local" offer, you can't customize only one piece, the minimum is 50 pieces per model on average, except for some products (caps / tote bag ...), you just have to check on each product sheet the minimum :)

**How to get a quote ?

To get an estimate of price and delivery time, click on personalize on each product sheet then send your request. Once we receive your request, we will contact you within 24 to 48 hours to establish a quote + mockup of your order.

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SECOND HAND

**What is the condition of the second hand pieces?

The textiles used in our "Second Hand" offer are recovered in good condition and sublimated by our care!

**Where do the recovered textiles come from ?

The textiles used in our "Second Hand" offer are recovered from thrift stores or from thrift store partners :)

**What personalization techniques do you offer?

Club Tina offers several techniques, you can choose between :

  • Embroidery
    • Tatami embroidery
    • Satin embroidery
  • Silk screen printing
    • Digital transfer
    • Flocking

When you make a customization request on the site, we only ask you to choose between embroidery or printing. Once you have sent your request for a quote or contact, we will call you back to confirm the precise technique. Each logo is different, we are here to advise you and have the technique most suitable for your visual and your style 🙂

**Where are the textiles embroidered ?

The textiles of our "Second Hand" offer are embroidered in France, more exactly in our workshop in Paris.

**What is the price of the second hand offer?

Depending on the model and the number of pieces, the price of your order may vary. To know the value, we automatically calculate the estimate by clicking on personalize on each product sheet.

**Can I customize only 1 piece? What is the minimum order?

For the second hand offer, you can't customize only one piece, the minimum order is 7 pieces.

**How do I get a quote?

To get an estimate of price and delivery time, click on personalize on each product sheet and send your request. Once we receive your request, we will contact you within 24 to 48 hours to establish a quote + mockup of your order.

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UNSOLD

**Where do unsold items come from?

The "Unsold" offer recovers textiles of fashion brands, already produced and never used. Among our partners, you can find Bizzbee for the moment, others are to come!

**What personalization techniques do you offer ?

Club Tina offers several techniques, you can choose between :

  • Embroidery
    • Tatami embroidery
    • Satin embroidery
  • Printing
    • Digital transfer
    • Silk-screen printing

When you make a customization request on the site, we only ask you to choose between embroidery or printing. Once you have sent your request for a quote or contact, we will call you back to confirm the precise technique. Each logo is different, we are here to advise you and have the technique most suitable for your visual and your style 🙂

**Where are the textiles embroidered ?

The textiles of our "Unsold" offer are embroidered in France, more exactly in our partner workshop in Paris.

**Can I personalize the clothes with a different visual on each textile ?

It is possible to personalize your garment with different visuals on each textile, however a fee will be applied. Indeed, to launch the personalization, it is necessary to create a digitalized embroidery file for each visual.

**How much does it cost to personalize unsold merchandise?

Depending on the model and the number of pieces, the price of your order may vary. To know the value, we automatically calculate the estimate by clicking on personalize on each product sheet.

**Can I customize only 1 piece? What is the minimum order?

For the Unsold offer, you can't customize a single piece, the minimum order is 10 pieces.

**How do I get a quote?

To get an estimate of price and delivery time, click on personalize on each product sheet and send your request. Once we receive your request, we will contact you within 24 to 48 hours to establish a quote + mockup of your order.

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CUSTOM-MADE

- Where are our textiles made?

100% of our textiles are made in Europe, more precisely in the North of Portugal.

- Which marking technique should I choose?

Club Tina offers you several marking techniques, you can choose between :

  • Embroidery (Tatami embroidery or Satin embroidery)
  • Screen printing (Digital transfer or Flocking)

- Where are the textiles embroidered?

For the "Custom Order" offer, the textiles are embroidered at the time of their conception in our workshops in Portugal.

- Can I personalize the garments with a different visual on each textile?

It is possible to personalize your team textile with a visual other than your logo. It's up to you!

- Can I personalize textiles that I did not buy from you?

For each order, we use our textile bases, so it is not possible to send us your pieces so that we can customize them for you.

- What is the price of the custom-made offer?

Depending on the model and the number of pieces, the price of your order may vary. To know the value, we automatically calculate the estimate via order page when you place your order.

- Can I customize only 1 piece? What is the minimum order quantity ?

For the Custom-made Offer, you cannot customize a single piece, the minimum order is 100 pieces.

- What is the best format to send the logo to you ?

For a total efficiency, it is preferable that you send us the logo in PNG format (with transparent background).

*- How to get a quote?

The quote is sent directly to you once you have placed an order.

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DELIVERY

**- What are the delivery times?

The delivery time depends on the quantity of the order and the delivery address.

**- How much are the delivery costs?

The delivery costs depend on the quantity of the order and the delivery address.

**- I received an order with a defective product, what should I do?

When you receive a defective or missing product, you can immediately contact us either via :

  • The number displayed here: +33 7 56 83 22 20
  • The following email : hello@clubtina.fr